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0
Answered

D103 G3 issue after grid outage and other concerns

J5TPM 2 months ago updated by Support Manager 2 months ago 1

Hello all.  New user here, greetings from Ireland.  I have recently installed D103 G3 Extended version on single phase network with 2 CT's monitoring other circuits in the house.  All was OK and installation was relatively easy and setup OK.

We had during this week, short period of power loss on the grid.  When the power was reinstated, the device failed to reconnect automatically to the WiFi.  Only this evening I had to investigate as there was no data on the dashboard and device was in "Waiting" status, despite my router showing it as an attached device.  However, after waking up WiFi on the D103 and connecting, the WiFi was not connected but my router showed it as attached with correct IP address.  I had to manually reinstate the connection to the router from the device interface.  But the device still would not talk to the server, until I then performed restart of my router, then everything worked normally.


My question is, should the device reconnect to WiFi automatically by itself once grid power is restored and device starts again?


Second issue I note is with dashboard.  How is it possible or is it possible to lock each widget in place?  Sometimes when you scroll on the dashboard from iPhone, it moves the widgets around on top of each other and you have to take care to relocate them back to original position again.  I have tried "Lock Back" function but it does nothing.  Is there some setting to lock the widgets in place on dashboard to prevent unwanted movement?


Thanks!

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Completed

A remote dashboard for my client

Matexit 2 months ago in Dashboard and Widgets updated by Support Manager 2 months ago 1

Good morning.

This is my first installation.

I would ask, if i can create a remote access for my client.

In this way he'll can see own consumption measured by the device that i've installed.

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Completed

Не коректне зарахування спожитої електроенергії D-103

Vitaliy 3 years ago in General questions updated by Support Manager 2 months ago 2

Не PкоPректне зарахування спожитої електроенергії

Image 961

За один день нарахувало 1.8ГВт/год. спожитої ел. енергії

Як почистити зіпсован дані? Як уникнути таких помилок в майбутньому?

Answer
Support Manager 3 years ago

Текущий час рассчитывается на лету и значение Power есть не что иное, как разность значений накопительного счетчика энергии на начало часа и текущее время.

Если значение накопительного счетчика будет изменено, то только на Дашборде и только в текущем часе будет такое значение.

По закрытию часа энергомонитор пришлет реальные значения и все выровняется и за текущий час и последующие.

Кроме визуального отображения ни на что не влияет.

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Answered

Change Billing Period/Cycle

Saad 2 months ago updated by Support Manager 2 months ago 1

Is it possible to change the billing period? My electricity bill period starts from 22nd of the month till 21st of the month. Whereas the dashboard calculates it from 1st till 30/31st of the month. And as a result I have to manually calculate my monthly bill in the excel. I was wondering if there is a way to change the billing cycle.

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Answered

Сброс пароля в дефолтный

D 3 years ago in General questions updated by Support Manager 3 months ago 10

Однажды установив пароль на устройстве не получается убрать его - полностью отключить авторизацию на веб интерфейсе как это было до установки пароля. Есть ли какой то способ убрать пароль?

Answer
Support Manager 3 years ago

Убрать пароль нельзя, пароль к устройству обязательно должен быть.

Без пароля не подключите устройство на Дашборд.